Find everything you need to know about our services, technology, and commitment to excellence in our FAQs. If you don’t see your question here, contact us for more information—we’re happy to help!
Find everything you need to know about our services, technology, and commitment to excellence in our FAQs. If you don’t see your question here, contact us for more information—we’re happy to help!
Find everything you need to know about our services, technology, and commitment to excellence in our FAQs. If you don’t see your question here, contact us for more information—we’re happy to help!
High quality cleaning services at affordable rates.
Have some questions?
Answers to Your Most Common Questions
We understand that choosing the right property services provider is an important decision. Our FAQ section addresses common inquiries about our services, certifications, sustainability practices, and more, giving you the clarity and confidence you need.
1. What services does Solutions Property Services offer?
We provide cleaning, landscaping, and protection services tailored to commercial, residential, and industrial properties.
2. Where does Solutions provide services?
Our services are available across NSW, VIC, QLD & ACT, with offices in Sydney and Newcastle.
3. Are your services customisable?
Yes, all services are tailored to meet individual property requirements and budgets.
4. What industries do you serve?
We serve commercial, government, education, hospitality, transport, retail, and entertainment sectors.
5. What certifications does Solutions hold?
We are certified with ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Health & Safety).
6. How do you ensure service quality?
Through regular audits, quality checks, and adherence to ISO-certified practices.
7. How do you manage environmental impact?
We use eco-friendly products, reduce waste, and follow sustainable practices in all operations.
8. Do you provide emergency cleaning services?
Yes, we offer 24/7 emergency cleaning services with a one-hour response time.
9. What makes your landscaping services unique?
We offer creative solutions like hydroponic gardens, vertical walls, and customised maintenance programs.
10. How do you ensure site safety?
Safety is ensured through strict OHS compliance, certified procedures, and regular staff training.
11. Can you provide references from previous clients?
Yes, we have long-standing relationships with clients such as Keolis Downer and Kincoppal Rose Bay School.
12. What technologies do you use?
We use CleanTelligent software, LionsClean mobile app, and LeoBots for efficient service delivery
13. How do you address modern slavery concerns?
We have a zero-tolerance policy and provide regular training on compliance and ethical practices.
14. Are your staff fully trained?
All staff undergo extensive induction, regular training, and certification programs to maintain service standards.
15. What is your response time for urgent issues?
Our dedicated team ensures a maximum one-hour response time for urgent service needs.
16. Do you offer ongoing maintenance plans?
Yes, we provide customised maintenance programs for gardens, cleaning schedules, and security systems.
17. How do you ensure data security in protection services?
We use advanced surveillance, secure access control, and cybersecurity measures tailored to client needs.
18. What is your approach to sustainability?
We follow ISO 14001 guidelines, prioritise green products, and implement recycling and energy-saving practices.
19. How can I get a quote?
Contact us via our website or call us directly. We offer tailored quotes based on your specific requirements.
20. What sets Solutions apart from competitors?
Our customer-first approach, experienced team, eco-friendly practices, and commitment to quality and safety set us apart in the industry.
